Our next South Manchester event
Thursday 9th January
Mottram Hall Hotel 10.00am - 2.00pm- Wilmslow Road, Mottram,
Time - 10.30am
Presenter - Chris Brindley MBE
Topic - Why most customer service is like putting lipstick on a pig!!
Most organisations fail completely to put the customer at the heart of their decision making, despite what they say on their website and in their advertising. They operate an ?inside out? approach when customers want it completely the other way. Using a case study approach, Chris Brindley will demonstrate that most companies efforts are no more than putting lipstick on a pig!!
Chris Brindley MBE has won awards for Customer Experience, Employee Engagement and Sales. He has worked in different industries with outstanding results. Chris will share some key points about business success, including his part in creating a ?revolution? in Banking as the Managing Director of Metro Bank. These will include:
- The 3 Revolutions and how they can help predict the future
- The Service Profit Chain
- Why ?Culture eats strategy for breakfast?
- The Balanced Business Scorecard
After Executive roles with NatWest, British Gas and Metro Bank, Chris now has a portfolio of NED and Chair roles in Business and Sport. He also is a global keynote speaker and Executive Coach. He is Chair of the Rugby League World Cup 2021, Senior NED of the Rugby Football League, Senior NED of the Manchester Football Association, NED at Equilibrium LLP and Chair of the Sporting House Group. From a coaching perspective, Chris is the Leadership and Business Coach at Metro Bank, Switch the Play, Athlete Inspire Programme and Goodson Thomas. Chris is also a Business Mentor for the Premier League, Elite Academy managers Programme.
He has also worked extensively with academics from leading business schools as well as executives, managers and team leaders within global PLCs. Chris is passionate about creating a long term sustainable performance culture that will continue long after he has completed his work. His accolades include Britain's Best Boss, Most Outstanding Workplace at the National Business Awards; Sales & Marketing Director of the Year (3 consecutive years), and in 2017 was awarded United Kingdom, Non Executive of the Year by the Institute of Directors. Chris was recognised for his services to sport with an MBE in the Queens Birthday Honours list of 2018.
Members - £40.80 - Book Here
Non Members - £46.80 - Book Here
Come and join us at
OUR NEXT EVENT
Thursday 9th January
Mottram Hall Hotel 10.00am - 2.00pm
What members and guests say
"Not only does Business Network make sense financially, it's a huge asset to business owner/managers and the 'lonely at the top' syndrome. There's a huge wealth of knowledge and regional business information within the South Manchester branch, high quality businesses and a tangible community feel about the whole group. If I need a contact or expert advice, or if I'm struggling with something, there?s always someone I can call and get a result. When you're running your own business, being able to access that support and 'business intelligence' is invaluable. So for me, South Manchester Business Network isn't just a professional networking group; it's a natural extension of my own business."
No Nonsense Marketing
"It was a really enjoyable event. Professionally run in a quality hotel with quality people and food. Well Done Karen!"
John Redfern Associates